University House Fayetteville

UPDATE: after weeks of attempting to reach out by email and phone call to get my charges disputed, they only disputed the animal charges. They could not give me a reason as to why I was specifically being charged for cleaning and what I did not clean. They then threatened to send me to collections and pursue legal action if I did not pay my fees. Do not live here unless you want to scammed by their charges that I assume they charge everyone, despite whether you clean or not. If I could rate this place 0 stars, I would. Do not live here. I was a resident for 2 years. The front office staff rarely knows what they are talking about and will give incorrect information instead of asking their general manager. The apartments are cheaply made and over priced. The common areas (hallway, pool, gym) are rarely kept clean and when they are, they allow residents to trash it the same day. When I first moved in, my apartment was gross. It had obviously not been cleaned and there was consistent pet damage from the previous resident. I marked all of this on my move in inspection. I was told in email that if I marked these on my move in inspection, I would not be charged for these on my move out inspection because I was not responsible for these damages. However, I am now being charged $50 for “pet damages”. I never had a pet during my time here. I am also being charged $47.50 for “light cleaning” and “damages” for my bedroom and bathroom. I ensured that I deep cleaned everything before I moved out and did not cause any damages. When I called the front office, they were not helpful and stated how I needed to make disputes to my account over email. I sent an email three days ago and have not heard anything since. I have attached the images below that I took of my room and bathroom before I turned in my keys. Any scratches on the walls and trim are from previous owners.

Moving in was very easy and the apartment was clean and ready to go. The staff has been amazing to work with—friendly, professional, and quick to help whenever needed. The amenities are well kept, and the overall environment feels safe and welcoming. Great location, smooth process, and a positive experience overall. Highly recommend.